Surprise visits by Secretary of Finance M. Nagaraju to public sector banks

Mere visiting is like filing papers in Govt Dept.It is like courts to solve disputes which takes a decade. Let Secy understand the difference between pvt banks. and psu bks while handling customers. More than 60 % of psu bank customers have no literacy to interact and hence the customer dissatisfaction. This cannot be rectified by a simple visit by Finance Ministry. 80 % of PSIU banks are without infrastructure. You cannot contact through telephone. There are many information which can only be discussed personally.