IAS Raghvendra Singh, a 2013-batch officer of the Madhya Pradesh cadre and current Collector of Jabalpur has taken an important step toward modernising and digitalising public healthcare by implementing NextGen E-Hospital system at the District Hospitals. The initiative aims to make hospital services more efficient, transparent and patient friendly by introducing digital processes across various departments.

Through this system, several services have been integrated digitally including OPD registration, laboratory testing, consultation, pharmacy services, diagnostics and even billing. “The goal is to make hospital visits simpler and eliminate paperwork” He quoted

Transforming the way patients access medical services. Under this people can now book appointments through the Online registration system using their mobile number or Aadhaar, reducing long queues at the hospital counters. Digital OPD registration and clinic management modules help doctors access patient information more easily and manage appointments in a systematic manner. Additionally patient records are digitally stored and linked with the ABHA (Ayushman Bharat Health Account) ID, which allows doctors to easily access medical history and provide better treatment.

The digital system also connects doctors prescriptions directly with the pharmacy and diagnostic counters. “Once the doctor prescribes medicines, the prescription is entered in the software. The same prescription is displayed at the pharmacy counter so patients can directly collect the medicines” he explained. Similarly, diagnostic tests are also automatically displayed at the relevant counters.

Under Singh’s leadership there has been wide adoption and usage. Over 43,000 patients have registered through the OPD module while more than 13,000 consultations have been managed through the clinic module. Over 43000 benefited from the store and inventory module and 4,580 patients have used the IPD registration module for admissions and discharges. Additionally 19,828 patients have generated their ABHA IDs, allowing them to maintain digital health records linked to the national health database.

To support this digital transition, the hospital has installed several computer systems with printers, UPS backups along with high-speed internet connectivity. Queue management displays and dedicated registration counters have also been introduced to streamline patient flow.

Apart from this initiative, Operation Smile has been launched to provide affordable dental care/dentures to people from below poverty line families who cannot afford dental treatment. A survey is being conducted across the district to identify beneficiaries and facilitate their treatment.

Through these initiatives, IAS Raghvendra Singh is shaping a new chapter for healthcare in Jabalpur simplifying hospital services and improving access for people.