SBI and its strange ways
I have been an account holder in State Bank of India since many years in branches in different parts of the country and in the last 15 years I am operating from the same branch. So I was astounded when I received SMS this morning (02 Sept 2023) informing that STOP has been put on my account. I was advised to visit the branch concerned to know the reason and to do whatever I am asked to do. The executive at the bank explained that mine is a very old account opened many years ago and the Bank is updating your records. She asked me take an account opening form, fill it furnishing all the details asked, attach copies of PAN card, adhaar card etc and submit. After updating the details the hold will be lifted. I wanted to tell her that I have been regularly updating my KYC details which are available with the branch. She just smiled and said these are instructions from the top, Sir. Just fill the form and bring it to me. Of course after dealing with SBI for over thirty years I knew better than to pick up an argument and came away. While filling the new account opening form I was astounded that I had to furnish the maiden name of not only myself but my wife, our religion, caste etc. I never had a maiden name! but why ask for religion, caste etc. Will someone from SBI care to respond.
Raghavan
Raghavan